Residential Ambassador

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Resident Concierge at Bltoffice. As a key member of our property management team, you will be responsible for providing exceptional customer service, ensuring the maintenance and accessibility of the building, and performing various administrative tasks.

**Key Responsibilities:**

• Fulfill customer/resident requests in a timely and professional manner.
• Resolve resident concerns and issues in a fair and efficient way.
• Prevent solicitors from entering the community and maintain a secure environment.
• Process marketing and resident account information accurately and efficiently.
• Monitor cameras and ensure the safety and security of the building.
• Ensure all visitors have been properly greeted and registered.
• Manage key issuance policy and control access to the building.
• Answer phones using Bltoffice's telephone greeting standards.
• Administer packages and distribute mail to residents' boxes.
• Provide concierge services for residents, including dry cleaning, event planning, and local directions.
• Assist residents with move-in and move-out procedures.
• Assemble collateral packages for prospective residents.
• Offer prospective residents information regarding the community.
• Write work orders and ensure they are given to the appropriate staff member.
• Follow up on resident service requests.
• Conduct courtesy calls to residents.

**Requirements:**

• Exceptional customer service and follow-through skills.
• Organization skills and ability to multitask.
• Outgoing personality and ability to work with limited supervision.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong communication skills, both oral and written.
• Basic computer experience on Microsoft Office Products and Internet Navigation.
• College education preferred.

**Customer Service Requirements:**

• Demonstrates commitment to deliver outstanding customer service.
• Takes ownership to personally resolve customer problems (or find someone who can).
• Listens well, asks clarifying questions, and checks for agreement with customers.
• Committed to following-up with customers in all instances in a timely manner.
• Strong sense of accountability - ensures that you will do what you say that you are going to do.