Service Technician

2 weeks ago


Billings, Montana, United States LeafHome Full time
Job Title: Service Technician

We are seeking a skilled Service Technician to join our team at Leaf Home. As a key member of our team, you will be responsible for servicing previously installed windows and doors at customer's homes based on established service ticket requests.

About Leaf Home

At Leaf Home, we pride ourselves on being a company that values its employees and customers. We strive to create a welcoming and inclusive workplace, where everyone feels valued and supported. Our commitment to excellence has earned us recognition as a top workplace by The Plain Dealer, a multi-year recipient of Top Workplaces USA by Energage, and a CertifiedTM company by Great Place to Work.

Job Summary

The Service Technician is responsible for providing outstanding customer service in the course of service repairs, inspections, and other related tasks. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Visit customer homes to provide service to installed windows and doors.
  • Perform necessary services to gutter protection systems based on logged service ticket and onsite inspection.
  • Log services performed in service ticket system accurately and timely.
  • Proactively engage with customers to provide an outstanding customer service experience.
  • Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures.
Requirements:
  • Experience in basic remodeling, construction, or other related field.
  • Reliable truck, van, or SUV that can carry ladders.
  • Functioning tools.
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders.
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment.
  • Excellent verbal and written communication skills.
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
  • Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues.
  • Ability to communicate effectively, recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
Preferred Qualifications:
  • Prior experience in windows and door installation, repair, or inspection.
What We Offer:
  • Industry-leading compensation package.
  • Fully paid Medical, Dental, and Vision benefits after 90 days.
  • 401k Savings Plan.
  • Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
  • Childcare benefits to support families.
  • Endless opportunity for growth and advancement.
Why Join Us?

At Leaf Home, we are committed to creating a diverse and inclusive environment where everyone feels valued and supported. We offer a range of benefits and opportunities for growth and advancement, and we are proud to be a company that values its employees and customers.



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