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Retail Sales Associate

2 months ago

Boulder, Colorado, United States Fanatics Full time
Job Overview

Fanatics stands as the premier authority in licensed sports merchandise, revolutionizing the way enthusiasts acquire their beloved team apparel and jerseys. By leveraging a cutting-edge, technology-driven approach to the retail of fan gear in today's fast-paced environment, Fanatics operates over 300 online and physical locations, including ecommerce platforms for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), leading media brands (NBC Sports, CBS Sports, FOX Sports), and more than 200 collegiate and professional team affiliations, featuring some of the largest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics provides the most extensive collection of both timeless and contemporary merchandise, accessible online, via mobile, in retail stores, at stadiums, or during the world's most significant sporting events.

About Our Team:

Our global Fanatics Retail, In-Venue, and Special Events division encompasses North America, Europe, and Asia, supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, and prominent European Football Clubs, as well as Special Sporting Events worldwide. Our teams are dedicated to crafting a seamless shopping experience, whether at home, at a game, or attending one of the globe's major sporting events, through online, mobile, and physical retail venues, including flagship locations such as the NBA and NHL stores in New York City, professional sports stadium shops, college team outlets, and live events like the Kentucky Derby and golf's Ryder Cup. Each store or event is designed with a technology-enhanced retail strategy, enabling us to respond swiftly to capture all the thrilling moments in sports, ensuring product availability for fans in real-time.

Position Summary:

The Retail Associate plays a crucial role in executing front-line sales efforts, delivering an exceptional fan experience, and ensuring operational excellence alongside flawless store execution. Retail Associates will achieve results through effective communication and a proven ability to collaborate as part of a successful team. This role requires a part-time commitment, which may include shifts during days, evenings, weekends, extended hours on game days, and during events.

Key Responsibilities:
  • Welcome fans and engage in conversations to guarantee a superior shopping experience.
  • Provide recommendations based on observations and interactions with fans.
  • Uphold sales floor and stockroom standards with meticulous attention to detail.
  • Process sales transactions using the Fanatics Point of Sale System (POS).
  • Exhibit the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are positively represented.
  • Comprehend Fanatics Values and their relevance to the Retail Associate role.
  • Execute additional tasks as assigned by the Leadership team.
Qualifications:
  • Must be at least 18 years old, with a High School diploma or equivalent.
  • Prior experience in retail and/or sales is preferred.
  • Ability to work independently and responsibly in a dynamic environment.
  • Foreign language skills are advantageous.
Skills and Abilities:
  • Possess a lively, outgoing, confident, and professional demeanor.
  • Ability to develop product knowledge.
  • Capability to work collaboratively in fast-paced settings, serving a diverse fan base.
  • Maintain high standards of organization and cleanliness.
  • Demonstrated ability to overcome challenges while maintaining a positive attitude.
  • Strong communication, literacy, and numeracy skills.
  • Dependability and punctuality in the workplace.
Physical Requirements:
  • Regularly required to sit, stand, reach, bend, and move throughout the facility as necessary.
  • Must be able to lift and carry up to 30 lbs.
  • Game Day/Event scheduling may involve exposure to various weather conditions if assigned to an outdoor location.
About Fanatics

Fanatics is on a mission to build a leading global digital sports platform. We ignite the passions of sports fans worldwide and enhance the presence and reach for our numerous sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can purchase licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and engage in betting as the company develops its Sportsbook and iGaming platform. Fanatics boasts an established database of over 100 million global sports fans, a partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences, and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; along with over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are dedicated to continuously enhancing the fan experience and delighting sports fans worldwide.

Team Overview

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site.