Guest Experience Lead

4 weeks ago


Williamston, Michigan, United States McDonald's Full time
About the Job

We are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a welcoming and enjoyable experience for our customers, ensuring that they receive exceptional service and have a positive interaction with our restaurant.

Key Responsibilities
  • Greet customers and communicate with them while ordering
  • Offer assistance with using the ordering kiosks
  • Provide support to customers in need of extra help
  • Check with customers to ensure they are satisfied with their food and offer additional assistance if needed
  • Ensure kids receive a kid treat
  • Handle any customer concerns
  • Communicate with the restaurant team to provide feedback and recommendations
Requirements

We are looking for a team player who is able to work in a fast-paced environment and provide excellent customer service. The ideal candidate will have a positive attitude, be willing to learn and grow, and be able to excel in a team environment.

We offer a competitive pay rate, great benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a rewarding career, we encourage you to apply.

What We Offer
  • Competitive pay rate
  • Great benefits, including medical, dental, and vision coverage
  • 401k with matching contributions
  • Paid time off equal to 2% of gross earnings
  • Unpaid Leaves of Absence
  • Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
  • Discount programs
  • Free meals/meal discounts

We are an equal employment opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.


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