Customer Service Representative

3 days ago


Knoxville, Tennessee, United States UT Federal Credit Union Full time
Job Overview

The Customer Service Representative role at UT Federal Credit Union is an exciting opportunity to provide exceptional support to our members. As a key member of our team, you will be responsible for delivering superior service through phone, email, and in-person interactions.

Key Responsibilities:

  • Provide friendly and responsive service to all members, ensuring that their needs are met promptly and professionally.
  • Manage complaints, resolve problems, and respond to inquiries in a timely and effective manner.
  • Demonstrate a thorough knowledge and understanding of credit union products and services to accurately assist members with various financial transactions.
  • Educate members on appropriate products and services to benefit their financial goals and achieve referral and/or sales goals set forth by the credit union.

Requirements:

  • Maintain the highest standards of ethical behavior and adhere to the credit union's Global and Departmental Service Standards.
  • Promote awareness of the credit union mission and brand statement to the credit union membership.
  • Demonstrate strong knowledge of financial products and services, as well as excellent verbal and written communication skills.
  • Regular and predictable attendance, along with a professional appearance in accordance with established dress code.

Estimated Salary:$45,000 - $60,000 per year

About Us:UT Federal Credit Union is a leading financial institution dedicated to providing exceptional service and support to our members. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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