Fairview Customer Service Representative

6 days ago


Springfield, Massachusetts, United States Teleperformance Philippines Full time

Overview:

We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at Teleperformance Philippines. As a vital member of our company, you will play a key role in providing excellent customer experiences through active listening and proactive issue resolution.

Responsibilities:

  • Respond to all customer inquiries via inbound calls and email with care and attention to detail.
  • Provide top-notch customer service by engaging customers in a collaborative and empathetic manner.
  • Maintain confidentiality when handling sensitive customer information.
  • Aim to resolve issues on the first call by thinking critically and taking initiative.
  • Communicate clearly and effectively with customers.

Qualifications:

  • Filipino citizen or equivalent legal status.
  • Proven oral and written English communication skills.
  • Strong problem-solving skills and ability to think logically.
  • Availability to work in various shifts.
  • Proficiency in using Windows operating systems.
  • Organization and work prioritization skills.


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