Fairview Customer Service Representative
6 days ago
Overview:
We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at Teleperformance Philippines. As a vital member of our company, you will play a key role in providing excellent customer experiences through active listening and proactive issue resolution.
Responsibilities:
- Respond to all customer inquiries via inbound calls and email with care and attention to detail.
- Provide top-notch customer service by engaging customers in a collaborative and empathetic manner.
- Maintain confidentiality when handling sensitive customer information.
- Aim to resolve issues on the first call by thinking critically and taking initiative.
- Communicate clearly and effectively with customers.
Qualifications:
- Filipino citizen or equivalent legal status.
- Proven oral and written English communication skills.
- Strong problem-solving skills and ability to think logically.
- Availability to work in various shifts.
- Proficiency in using Windows operating systems.
- Organization and work prioritization skills.
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