Pharmacy Operations Specialist

3 days ago


Miami, Florida, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and experienced Senior Pharmacy Technician to join our team at Walgreens. As a Senior Pharmacy Technician, you will play a critical role in ensuring the smooth operation of our pharmacy department, providing exceptional customer service, and supporting the pharmacy team in delivering high-quality patient care.

Key Responsibilities
  • Assist pharmacists in the practice of pharmacy, including reviewing and processing prescriptions, and maintaining accurate records.
  • Operate pharmacy systems to obtain patient and drug information, and process prescriptions efficiently.
  • Provide exceptional customer service, engaging with customers and patients to resolve issues and answer questions.
  • Model and deliver a distinctive and delightful customer experience, sharing best practices with team members to drive efficiency and excellence.
  • Develop strong relationships with most valuable customers, identifying their needs and providing personalized support.
  • Under the supervision of the pharmacist, assist in the practice of pharmacy, adhering to state, federal, and company policies.
  • Perform duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, and ensuring accurate records.
  • Report prescription errors to the pharmacist on duty, adhering to company policies and procedures.
  • Responsible for registering all related sales on assigned cash register, collecting and handling cash as required.
  • Process manual claims for third-party program prescription services, and perform other clerical duties as assigned.
  • Lead pharmacy department inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
  • Assist and support the Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data.
  • May assist pharmacists in administering clinical services, including collecting and labeling blood/urine samples from patients and other clinical services as required.
Requirements
  • PTCB certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
  • Prefer to have prior work experience with Walgreens.
  • Prefer basic math skills (counting, measuring, and weighing medications).
  • Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and/or access information online).
  • Prefer knowledge of store inventory control.


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