Pharmacy Operations Specialist
3 days ago
We are seeking a highly skilled and experienced Senior Pharmacy Technician to join our team at Walgreens. As a Senior Pharmacy Technician, you will play a critical role in ensuring the smooth operation of our pharmacy department, providing exceptional customer service, and supporting the pharmacy team in delivering high-quality patient care.
Key Responsibilities- Assist pharmacists in the practice of pharmacy, including reviewing and processing prescriptions, and maintaining accurate records.
- Operate pharmacy systems to obtain patient and drug information, and process prescriptions efficiently.
- Provide exceptional customer service, engaging with customers and patients to resolve issues and answer questions.
- Model and deliver a distinctive and delightful customer experience, sharing best practices with team members to drive efficiency and excellence.
- Develop strong relationships with most valuable customers, identifying their needs and providing personalized support.
- Under the supervision of the pharmacist, assist in the practice of pharmacy, adhering to state, federal, and company policies.
- Perform duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, and ensuring accurate records.
- Report prescription errors to the pharmacist on duty, adhering to company policies and procedures.
- Responsible for registering all related sales on assigned cash register, collecting and handling cash as required.
- Process manual claims for third-party program prescription services, and perform other clerical duties as assigned.
- Lead pharmacy department inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
- Assist and support the Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data.
- May assist pharmacists in administering clinical services, including collecting and labeling blood/urine samples from patients and other clinical services as required.
- PTCB certification (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
- Prefer to have prior work experience with Walgreens.
- Prefer basic math skills (counting, measuring, and weighing medications).
- Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and/or access information online).
- Prefer knowledge of store inventory control.
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