Case Manager

2 hours ago

King of Prussia, Pennsylvania, United States The GEO Group, Inc. Full time
Job Summary

We are seeking a highly motivated and organized Case Manager to join our team at The GEO Group, Inc. in a dynamic and fast-paced environment. As a Case Manager, you will be responsible for providing case management services to Intensive Supervision Appearance Program (ISAP) participants, ensuring their successful integration into the community.

Key Responsibilities
  • Develop and implement individual service plans for ISAP participants, ensuring compliance with state and federal regulations and program requirements.
  • Conduct regular face-to-face meetings with participants, providing guidance and support to achieve their goals.
  • Develop and maintain accurate and complete case records, ensuring confidentiality and adhering to program requirements.
  • Install and monitor electronic monitoring equipment, ensuring participant compliance.
  • Assist participants with acquiring travel documents, maintaining a log of travel document information.
  • Evaluate English proficiency and coordinate translation services as needed.
  • Connect participants with community resources, including transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and social adjustment resources.
  • Supervise participants in Company offices, establishing schedules for counseling sessions, immigration Court appearances, and access to legal services.
  • Review individual service plans, conduct risk/needs assessments, and write progress reports on a regular basis.
  • Report program violations in a timely manner, using established reporting parameters.
  • Conduct home visits to verify participant places of residence, performing emergency counseling as needed.
  • Identify and maintain relationships with translation resources in the community.
Requirements
  • Bachelor's Degree in Sociology, Psychology, Social Work, Criminal Justice, or related field.
  • At least two years of customer service or case management experience, with experience in fields related to law, social work, detention, corrections, or working with multi-cultural clients preferred.
  • Bilingual English/Spanish required.
  • Valid driver's license and ability to safely operate a motor vehicle for home visits.
  • Ability to pass a federal background check and obtain a suitability determination.
  • United States citizenship required.
  • Must live in the US for three of the last five years.
Working Conditions
  • Typical office environment.
  • Some local travel required.
  • Use of standard office equipment, including copier, computer, keyboard, telephone, and fax machine.
  • Bending, stooping, and use of hands and fingers to place electronic monitoring equipment on participants.
  • Ability to use hands and fingers to install electronic monitoring equipment and perform data entry.
  • Ability to stand, walk, sit, climb, or balance, enter and exit a car, and climb stairs multiple times in one day for home visits.

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