Support Specialist for National Operations Center

3 days ago


Franklin, Tennessee, United States SPX Full time
Job Description

The Customer Support Representative will work in our 24/7 National Operations Center, reporting to the NOC Manager. The role requires answering inbound calls via Avaya and Chronicall systems, logging technicians into sites, and providing proper ticket documentation. Additionally, you will facilitate and document lighting inspections with field technicians, assist with new installations or upgrades, and interact with other NOCs. You will also process alerts remotely via the monitoring alert system, analyze issues, create or close tickets according to procedure, and set reminders when needed for follow-up.



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