Technical Support Specialist
5 days ago
We are seeking a highly skilled Technical Support Specialist to join our IT Operations team at IT Avalon. This is a full-time position that offers the opportunity to work in a dynamic and fast-paced environment.
Job SummaryThe successful candidate will be responsible for providing day-to-day technical support to our employees, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of our computer network and telephone systems.
Key Responsibilities- Provide technical support to users via phone, email, and in-person assistance;
- Troubleshoot and resolve hardware and software issues, including desktops/laptops, operating systems, servers, applications, and remote access systems;
- Monitor server and application systems, responding to alerts as needed;
- Reset user passwords and voicemail accounts;
- Set up new users on the network, determining access levels and establishing passwords and new user accounts as required;
- Document and track incidents using our helpdesk tracking system.
To be successful in this role, you will need:
- A strong background in technical support, preferably in a large-scale IT environment;
- Excellent communication and customer service skills;
- The ability to work independently and as part of a team;
- Strong problem-solving skills and attention to detail;
- Experience with password management and security protocols;
- Familiarity with helpdesk tracking systems.
This is a full-time position, Monday-Friday, 8am-5pm, in our Las Vegas office.
CompensationThe estimated salary for this position is $55,000-$65,000 per year, depending on experience.
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