Technical Support Specialist

5 days ago


Franklin, Tennessee, United States IT Avalon Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our IT Operations team at IT Avalon. This is a full-time position that offers the opportunity to work in a dynamic and fast-paced environment.

Job Summary

The successful candidate will be responsible for providing day-to-day technical support to our employees, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of our computer network and telephone systems.

Key Responsibilities
  • Provide technical support to users via phone, email, and in-person assistance;
  • Troubleshoot and resolve hardware and software issues, including desktops/laptops, operating systems, servers, applications, and remote access systems;
  • Monitor server and application systems, responding to alerts as needed;
  • Reset user passwords and voicemail accounts;
  • Set up new users on the network, determining access levels and establishing passwords and new user accounts as required;
  • Document and track incidents using our helpdesk tracking system.
Requirements

To be successful in this role, you will need:

  • A strong background in technical support, preferably in a large-scale IT environment;
  • Excellent communication and customer service skills;
  • The ability to work independently and as part of a team;
  • Strong problem-solving skills and attention to detail;
  • Experience with password management and security protocols;
  • Familiarity with helpdesk tracking systems.
Working Conditions

This is a full-time position, Monday-Friday, 8am-5pm, in our Las Vegas office.

Compensation

The estimated salary for this position is $55,000-$65,000 per year, depending on experience.



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