Director of Service Excellence

3 weeks ago


National City, California, United States Wise Auto Group Full time
About the Role
The Director of Service Excellence at Wise Auto Group oversees the service department, ensuring seamless execution of service operations that meet or exceed customer expectations. The ideal candidate has a proven track record of driving revenue growth, improving service quality, and enhancing employee engagement. This position requires strategic thinking, effective communication, and strong leadership skills.

**Key Responsibilities:**
  • Develop and implement strategies to increase service revenue and improve customer satisfaction.
  • Manage and motivate a team of service professionals to achieve outstanding results.
  • Establish and enforce policies and procedures for service operations, ensuring compliance with industry standards and regulations.
  • Collaborate with the Parts and Sales departments to optimize service workflow and enhance customer experience.
  • Analyze data and metrics to identify areas for improvement and make informed decisions to drive business growth.

What We Offer:
A competitive salary range of $90,000 - $125,000 per year, depending on experience, as well as opportunities for professional development and career advancement within the company.

**Requirements:
A bachelor's degree in Business Administration or related field and at least 5 years of experience in a senior service management role. Strong leadership and communication skills, along with experience working in a fast-paced service environment.

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