Client Care Specialist
2 weeks ago
At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Client Care Representative, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to thrive.
Key Responsibilities:
- Act as the primary liaison between patients and healthcare providers, ensuring seamless communication and resolving issues in a timely manner.
- Manage communication between hospitals, emergency rooms, and other healthcare providers as needed, maintaining confidentiality of patient records.
- Record and manage patient care within the Electronic Medical Record system.
- Work a variable schedule, including days, evenings, nights, or weekends, to support our 24/7 operations.
Requirements:
- 6+ months of experience working in a call center environment.
- Ability to operate phone systems, computers, and other business equipment.
- Medical Assistant experience or 1+ years of medical receptionist experience.
- Ability to work onsite at Western Reserve Hospital.
What We Offer:
- A culture guided by diversity and inclusion.
- Talented peers and comprehensive benefits.
- Career development opportunities and recognition for performance.
Join Our Mission:
At Optum, we're committed to advancing health equity and improving health outcomes for all. We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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