Busser
2 days ago
We are a full-service neighborhood eatery featuring reimagined interpretations of traditional breakfast and lunch classics. Our commitment to serving dishes made with only the highest-quality ingredients and served in a vibrant and comfortable atmosphere sets us apart from the rest.
Job SummaryWe are seeking a highly motivated and detail-oriented Busser to join our team. As a Busser, you will play a critical role in ensuring the smooth operation of our dining room and kitchen. Your primary responsibility will be to provide exceptional customer service by ensuring that our guests have a great dining experience every time they visit.
Key Responsibilities- Provide leadership, coaching, and direction to Waitstaff
- Prepare Floor Map and Waiter/Waitress listing and obtain approval from Management before posting
- Assist with the transition to the mid-shift (if applicable)
- Greets guests in a timely and friendly manner
- Handles guest concerns and complaints properly and in a calm, professional manner using LAST (Listen, Apologize, Solve, and Thank) approach
- Ensures that our guest have a great dining experience every time they visit by following the GOLDEN Rules of service:
- G - Greet guests immediately with a SMILE
- O - Offer suggestions and assistance to our guests
- L - Leave a great impression on your guests
- D - Deliver food that is hot, fresh and delicious
- E - Ensure that everything is clean and organized
- N - Never leave a guest unhappy-Do what it takes to make it right
- Must be at least 18 years of age
- Must be able to lift up to 40 lbs
- Must be able to bend, stoop, reach, and wipe
- Must be able to stand for long periods of time and move around at a brisk pace
- Must be able to work well under stress and exercise good judgment when dealing with guest problems and complaints
- Must be able to work on time in a company-approved uniform
- Must maintain a professional appearance at all times
- Must actively participate in daily Huddles
- Must possess excellent communication skills and be a customer service champion
- Must be able to effectively communicate with guests and other team members
- Must follow proper food handling, safety, sanitation, and cleaning standards per The Toasted Yolk Food Safety & Sanitation Manual
- Must be knowledgeable of menu items, food quality standards, promotions, and daily specials
- Must be knowledgeable of Food-to-Go procedures and be able to accurately package Food-to-Go orders
- Must be able to work as a team with all staff and Management
- May be required to assist and/or give breaks in other departments
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