IT Support Team Lead

3 weeks ago


Austin, Texas, United States Home Depot Management Company, LLC Full time
About the Role

We are seeking a talented Product Support Supervisor to join our Home Depot Management Company, LLC team. As a Product Support Supervisor, you will be responsible for leading a team of IT professionals, managing day-to-day operations, and ensuring exceptional customer service.

Responsibilities:
  • Technical Leadership:
    • Lead a team of IT professionals in resolving technical issues and implementing solutions
    • Collaborate with vendors and stakeholders to resolve complex technical issues
  • Operations Management:
    • Manage daily operations, including tracking and reporting metrics
    • Develop and implement process improvements to increase efficiency and effectiveness
  • Talent Development:
    • Coach and mentor team members to achieve career goals and improve job performance
    • Develop and implement training programs to enhance technical skills and knowledge

Requirements: 3-5 years of relevant experience, expertise in CRM or standard Tech Ops ticketing systems, proficiency in Microsoft Office standard applications, and ability to travel up to 10% of the time

Salary Range: $90,000 - $140,000 per year, depending on experience



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