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Customer Relations Associate

2 months ago

Kennedy Space Center, United States Pilot Freight Service Full time

Position Title: Customer Service 1

Job Category: Stations-Southeast

Requisition Number: CUSTO03844

Job Overview:

Pilot Freight Services is in search of a dedicated Customer Service 1 to join our team.

Key Responsibilities:

  • Maintain consistent and precise communication with customers, cartage agents, and other personnel.
  • Provide accurate rate quotations for shipments.
  • Monitor and trace shipment progress, addressing any issues that arise.
  • Coordinate recovery and delivery schedules with various cartage agents, ensuring timely information relay to all involved parties.
  • Update and manage customer documentation efficiently.

Qualifications:

  • Prior experience in customer service is essential.
  • Attention to detail is a must.
  • Proficient computer and communication skills are required.
  • Ability to handle multiple tasks in a fast-paced environment.

Preferred Skills:

  • Business Communication Skills: Intermediate
  • Attention to Detail: Intermediate
  • Accuracy: Intermediate
  • Calculations: Intermediate

Personal Attributes:

  • Dedication: Committed to tasks with integrity.
  • Goal Orientation: Motivated by task completion.
  • Impact Contribution: Driven to contribute to organizational success.

Education and Experience:

  • Preferred background in math and billing.
  • Experience in transportation or logistics is advantageous.

Pilot Freight Services is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.