Behavioral Health Advocate

6 days ago


Newark, Delaware, United States UHS Full time
Job Description: We are seeking a skilled Call Center Specialist to join our team at Rockford Center. In this role, you will be responsible for providing direct patient care, responding to crisis calls, and documenting call information. If you are passionate about delivering exceptional care and have experience in a behavioral health setting, we encourage you to apply.

Responsibilities:
  • Complete face sheets and distribute them to the appropriate physicians or departments when necessary.
  • Respond to incoming crisis calls within three rings and document all calls on an intake sheet.
  • Document call information into the computer system and process all incoming referrals.
  • Assist in obtaining patient signatures on admissions within a 24-hour time frame.
  • Maintain supplies required for the assessment referral center purposes.


About Us: Rockford Center is a 138-bed mental health facility located in Newark, DE. We provide easy access to a full complement of inpatient and partial behavioral health programs for children and adolescents, adults, and older adults. With our experienced and tenured senior management team, we serve New Castle County and northern Maryland. Our goal is to deliver high-quality care and make a positive impact on the lives of our patients.

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