Quality Assurance Specialist

2 weeks ago


Getzville, New York, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at M&T Bank. The successful candidate will be responsible for monitoring and completing audits of activities of a complex nature within an assigned area of the Bank to ensure adherence to internal policies, processes, and external regulations.

Key Responsibilities
  • Monitor and/or complete audits of activities of a complex nature within an assigned area of the Bank to ensure adherence to internal policies and processes and external regulations.
  • Identify issues of non-compliance and communicate to appropriate parties as well as the individual employee as warranted to prevent future recurrence.
  • Maintain records of discovered deficiencies and complete regular reporting on these activities.
  • Identify trends in the data and recommend changes in policies and processes to address these.
  • Maintain a current knowledge of the policies, processes, and regulations affecting monitoring and/or auditing activities to ensure validity of analyses and findings.
  • Identify potential areas for process or procedural improvements and make recommendations and assist in implementing those approved.
  • Provide guidance and training to less experienced personnel.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
  • Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Requirements
  • Associates' degree and a minimum of 2 years' work experience in the area supported, or in lieu of a degree a combined minimum of 4 years' higher education and/or work experience, including a minimum of 2 years' work experience in the area supported.
  • Strong analytical skills.
  • Strong verbal and written communication skills.
  • Proficiency with pertinent spreadsheet, word processing, database, and presentation software.
  • Detail-oriented.
Preferred Qualifications
  • Bachelor's degree.
  • Prior experience providing written or verbal feedback.
Physical Requirements

N/A

Compensation

The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America

M&T Bank is an Equal Opportunity/Affirmative Action Employer

We are committed to fair, competitive, and market-informed pay for our employees.



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