Customer Service Lead Position

6 days ago


Garden City, Kansas, United States Burlington Full time

Job Summary

We are seeking a skilled Customer Service Lead to join our retail team. As a key member of our team, you will be responsible for delivering exceptional customer service and providing leadership to your colleagues.

About the Job

This part-time role is perfect for someone who enjoys working in a fast-paced environment and is passionate about providing excellent customer service. You will be responsible for leading day-to-day customer service initiatives, inspiring and motivating your team to provide friendly and professional service at all times.

Key Responsibilities

  • Model company core values and lead by example
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys
  • Maintain a neat and orderly front-end area and troubleshoot issues with registers and transactions
  • Coordinate meal and break periods and monitor schedule adherence

Requirements

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods.

Benefits

You will enjoy a competitive wage of $13.50 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan.



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