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Assistant General Manager

2 months ago

Somerville, Massachusetts, United States Taco Bell Full time
Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Taco Bell. As a key member of our restaurant management team, you will be responsible for supporting the Restaurant General Manager in the day-to-day operations of the restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Develop People:
    • Assist with recruitment, hiring, and conducting new hire orientation
    • Assist the Restaurant General Manager with creating and managing training plans for each team member
    • Ensure online and on-the-job training programs are completed by each team member in a timely manner
    • Schedule and deploy the team to promote development while meeting all business needs
    • Resolve employee conflicts and promote a positive culture within the restaurant
    • Ensure team members are following food safety, quality, and accuracy for orders
    • Ensure it is a comfortable working environment for everyone
    • Provide feedback to the Restaurant General Manager on team members' performance
  • Customer Satisfaction:
    • Deliver superior service and maximize customer satisfaction
    • Resolve customer complaints quickly while maintaining positive customer relations
    • Assist the Restaurant General Manager with promoting the brand in the local community through word-of-mouth and restaurant events
  • Develop the Business:
    • Assist the Restaurant General Manager with meeting restaurant budget and financial plans
    • Assist with inventory and product orders according to the budget
    • Ensure compliance with sanitation and safety regulations
    • Perform other duties as assigned
Requirements
  • High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred
  • 1-3 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility
  • Basic Microsoft Office skills preferred
  • Must have reliable transportation to complete banking and business requirements
  • Basic business math and accounting skills required
  • Strong analytical/decision-making skills
  • Able to stock shelves and coolers
  • Able to occasionally lift up to 50 lbs
  • Able to complete cleaning tasks that include stooping, pushing/pulling up to 20 lbs
  • Able to tolerate standing, walking, and stooping during 80% of shift time