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Customer Service Representative

2 months ago

Norwalk, Iowa, United States Trinity Health Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Receptionist to join our team at Trinity Health. As a Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience.

Key Responsibilities:

  • Provide administrative support to the clinic, including answering phones, responding to emails, and managing correspondence.
  • Manage patient flow, ensuring timely and efficient check-in and check-out processes.
  • Maintain accurate and up-to-date patient records, including demographic and medical information.
  • Process payments and handle billing inquiries.
  • Collaborate with healthcare professionals to ensure seamless communication and coordination of patient care.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in a customer-facing role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficiency in Microsoft Office and electronic medical records systems.

What We Offer:

  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.

About Trinity Health:

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. We are committed to providing high-quality, patient-centered care to diverse populations, and we are dedicated to fostering a culture of inclusion, equity, and respect.