Retail Customer Service Associate

5 days ago


Norwalk, Iowa, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, anticipating and meeting customer needs through consultative selling and product knowledge.
  • Process transactions, handle cash and make change, and maintain a safe and clean retail environment.
  • Operate and maintain a wide range of equipment, including printing, binding, and shipping equipment.
  • Assist with training and development of new team members, and contribute to a positive and inclusive team culture.
  • Stay up-to-date on retail store merchandising materials and ensure proper display of all retail area product and signage.
Requirements
  • High school diploma or equivalent education.
  • 6+ months of specialized experience in a retail or customer-facing role.
  • Excellent verbal and written communication skills.
Working Conditions

This role requires the ability to stand for long periods, move and lift up to 55 pounds, and work in a fast-paced environment with minimal supervision.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

America's Military Veterans and individuals with disabilities are strongly encouraged to apply.


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