Wireless Team Lead

15 hours ago

Wesley Chapel, United States OSL Retail Services Full time
About the Wireless Sales Manager Role at OSL Retail Services

OSL Retail Services is seeking a highly skilled and experienced Wireless Sales Manager to join our team. The successful candidate will be responsible for leading a team of sales associates and driving sales performance in the wireless department.

Key Responsibilities:
  • Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
  • Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
  • Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
  • Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
  • Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
  • Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
  • Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
  • Analyze sales figures, forecast future sales, and adapt strategies to market trends
  • Coordinate with the marketing department to implement promotional campaigns and sales initiatives
  • Ensure compliance with all company policies and procedures as well as legal regulations
  • Manage the department budget, including labor costs, supplies, and other expenses
  • Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
  • Report to upper management on sales results, potential customer issues, and the overall performance of the department
Requirements:
  • Minimum 2 years of retail management experience in wireless or electronics
  • Demonstrated ability to drive team performance, sales results, and service quality
  • Strong communication and presentation skills, essential for effective leadership and customer interactions
  • Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
  • Physical ability to lift 30-50 pounds
  • Capability to stand or walk for extended periods during shifts
Preferred Qualifications:
  • Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
  • Experience with recruitment, coaching, HR, and Canadian employment standards
About OSL Retail Services

OSL Retail Services is a dynamic and people-centric company that excels in outsourced sales services for North America's leading Fortune 500 firms. We offer an exceptional benefits package, a dynamic environment prioritizing people, and the unsurpassed opportunity to learn, grow, and thrive.

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