Inbound Support Specialist

4 days ago


Dubuque, Iowa, United States Access Dubuque Full time

**About Us:**

Engineering Services and Products Company is a leading provider of innovative solutions for the agricultural, horticultural, building, and retail trade communities. Our mission is to deliver exceptional customer experiences through quality products, expert support, and a commitment to excellence.

**Job Description:

We are looking for a skilled Sales and Customer Engagement Expert to join our team at Engineering Services and Products Company. As an Inbound Support Specialist, you will be responsible for driving revenue growth through effective customer engagement strategies and providing top-notch customer service.

**Responsibilities Include:**

* Developing and executing customer engagement plans to drive revenue growth and increase customer loyalty.* Building strong relationships with customers through regular communication and proactive issue resolution.* Providing accurate and informative responses to customer inquiries and resolving issues efficiently.* Collaborating with internal teams to develop and implement effective sales strategies.* Staying up-to-date on industry trends and competitor activities to ensure competitive advantage.* Maintaining accurate records of customer interactions, including issue resolutions and follow-up actions.* Adhering to all company policies and procedures, ensuring compliance with regulatory requirements.* Participating in ongoing training and development to enhance technical and soft skills.* Working effectively as part of a cross-functional team to achieve business objectives.* Providing excellent customer service through various communication channels.

**Requirements:

* High school diploma or equivalent required; associate's or bachelor's degree preferred.* 4+ years of experience in sales or customer-facing roles, preferably in the industry.* Excellent communication and interpersonal skills.* Ability to work independently and as part of a team.* Strong problem-solving and analytical skills.* Proficiency in using technology, including CRM software and other productivity tools.* Basic math skills and ability to understand financial concepts.* Ability to lift up to 50 pounds occasionally and stand for long periods.

**Benefits:

* Competitive salary: $45,000 per year.* Comprehensive health insurance package, including medical, dental, and vision coverage.* Retirement plan with company match.* Paid time off (PTO) and paid holidays.* Tuition reimbursement program.* Opportunities for career advancement and professional growth.



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