Director of Concessions Operations

2 months ago


Chicago, Illinois, United States Levy Sector Full time
Director of Concessions Job Summary

The Director of Concessions will lead the team responsible for creating unforgettable experiences at Levy Sector. As a seasoned operations leader, you will be responsible for managing the concessions department to achieve exceptional guest satisfaction, partner satisfaction, and financial results.

Key Responsibilities:
  • Oversee all aspects of concessions operations, ensuring seamless execution and high-quality guest experiences.
  • Recruit, train, and develop a high-performing team that embodies Levy Sector's standards and procedures.
  • Collaborate with location leadership to drive continuous improvements in guest satisfaction and financial performance.
  • Drive engagement within the concessions department, fostering a positive and inclusive work environment.
  • Oversee season planning and event preparation to ensure maximum event readiness and efficiency.
  • Ensure timely implementation and communication of promotions, ensuring maximum impact and guest engagement.
  • Oversee loss prevention activities, including cash management, inventory control, and security protocols.
  • Partner with culinary and purchasing teams to ensure accurate menu planning, inventory management, and theoretical margin calculations.
  • Implement and maintain high standards of food safety, quality, and presentation.
  • Conduct progressive coaching and development of team members to ensure growth and success.
  • Prepare and present monthly financial reports, highlighting key performance indicators and areas for improvement.
  • Ensure compliance with all relevant laws, regulations, and company policies, including Payment Card Industry (PCI) standards.
Requirements:
  • 5+ years of experience in a food and beverage operational position, preferably in a leadership role.
  • Bachelor's degree in hospitality management or a related field.
  • High level of computer literacy and proficiency in relevant software applications.
  • Excellent interpersonal and stakeholder management skills, with the ability to build strong relationships with team members, partners, and clients.
  • Able to work evenings, weekends, and holidays, as dictated by event schedules.
About Levy Sector:

Levy Sector is a leading hospitality company that delivers exceptional experiences at sports and entertainment venues, cultural institutions, and other high-profile events. We are committed to creating a positive and inclusive work environment, where team members can grow and thrive.

At Levy Sector, we believe that our team is our greatest asset. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, and employee assistance program.

Levy Sector is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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