Restaurant Operations Manager
2 weeks ago
Job Summary:
The Shift Team Lead is responsible for assisting management in routine administrative and operational tasks within the restaurant. This includes driving excellence in customer service, maintaining company standards in product and facility specifications, and reviewing food handling procedures.
Key Responsibilities:
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
- Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
- Shares with the management team day-to-day responsibility for cash procedures, such as bank deposits, making change, opening/closing the safe, and verifying drawers.
- Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
- Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
- Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
- In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
- Provides ongoing coaching and feedback for crew employees and provides "hands-on" training for crew in the Learning Zone.
Qualifications:
The Shift Team Lead must have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. They must also be able to maintain confidentiality and handle sensitive information with discretion.
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