Key Holder

1 month ago

Houston, Texas, United States JOANN Stores Full time
Job Summary

As a Key Holder at JOANN Stores, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. You will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business.

Key Responsibilities

Hearts
  • Provide exceptional customer service by greeting every customer and using the F.A.S.T. service model to meet their needs.
  • Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
Hands
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Lift, place, and arrange items on shelves and racks.
Minds
  • Proactively drive sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
  • Assist leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
  • Work with store management to identify opportunities to drive the business and increase sales/profit.
Inspire
  • Work closely with Store Management to identify key tasks and assist in delegating them to Team Members.
  • Follow-up to ensure tasks are completed well and in a timely manner.
  • May act as MOD to open/close store when no member of store management is present.

Requirements

Education: High School Diploma or equivalent
Experience: 1+ years of supervisory experience in a customer-centric environment
Preferred: 2-3+ years of retail supervisory experience

Benefits
  • Medical, Dental and Vision benefit plans
  • Company-paid basic, Optional, and Dependent life insurance
  • Long-term disability and Company-paid Short-term disability
  • Paid Time Off and Sick Time
  • Tuition Reimbursement
  • Team Member Discount

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