Site Operations Support Technician

3 weeks ago


Fort Worth, Texas, United States ITS Logistics, LLC Full time
About the Opportunity:

We are seeking a highly skilled IT Support Representative to join our Enterprise Site Support Team at ITS Logistics, LLC in Fort Worth, TX. As a member of our team, you will be responsible for handling tier I and tier II desktop support, technical user support, deskside support, and cloud user support. You will work on support requests from employees experiencing various issues with their computers, software, and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools, as well as providing hands-on support at the desktop.

The ideal candidate will possess a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:

Requirements:
* Ability to absorb and retain information quickly.
* Strong attention to detail.
* Prior Help desk experience is a plus.
* Working knowledge of Microsoft Intune is a plus.

About Our Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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