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Animal Health Reception Specialist

2 months ago

Benton, Arkansas, United States Alliance Animal Health Full time

About the Role:

We are seeking a highly organized and compassionate Veterinary Front Desk Coordinator to join our team at Alliance Animal Health. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and patients.

Key Responsibilities:

  • Maintain the visual appeal of the hospital reception area, ensuring a welcoming and professional environment for clients and patients.
  • Greet and welcome clients and patients, answering questions and triaging client concerns in a calm and empathetic manner.
  • Answer calls and direct them to the appropriate party for resolution, ensuring timely and efficient communication.
  • Schedule appointments to maximize efficiency and daily flow, ensuring a smooth and seamless experience for clients and patients.
  • Check in and check out clients, processing payments and maintaining accurate records.
  • Provide friendly emotional support to clients and patients during times of need, demonstrating a high level of compassion and discretion.

Requirements:

  • 1+ year of experience in a veterinary or medical front office setting, preferably with a minimum of 1 year of veterinary experience.
  • Compassionate, calm, and team-oriented individual with excellent communication and interpersonal skills.
  • Highly organized and able to multitask, with strong computer skills and attention to detail.
  • Self-starter with a desire to continue advancing knowledge and skillset.

What We Offer:

  • Competitive hourly rate: $14-17/hour.
  • Comprehensive benefits package, including health, dental, vision, liability, 401(k), and life insurance.
  • Employee Assistance Program.
  • Paid vacation and sick time for all employees.
  • Paid bereavement program.
  • Paid parental leave program.
  • Continuing education allowance (for licensed/registered/certified roles).
  • Tuition assistance program.
  • Access to a CVA/CVT/CVPM partnership through Penn Foster.
  • Career development opportunities.
  • Referral bonus program for most positions.
  • Additional benefits may also be available (e.g., personal pet discounts, holiday pay, uniform allowance, bonuses).