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Help Desk Technician Lead

3 weeks ago

Billings, Montana, United States AWARE Full time

**About the Role:**

We are seeking a highly skilled Help Desk Technician Lead to join our team at AWARE. The successful candidate will have a strong background in information technology and computer science, as well as excellent communication and interpersonal skills.

**Key Responsibilities:**

  • Liaises with staff to troubleshoot technical issues related to desktop computing equipment and software.
  • Works with vendor support contacts to resolve technical problems.
  • Manages the Help Desk to determine and resolve problems received from staff.
  • Ensures seamless interconnectivity between desktop computers and diverse systems.

**Requirements:**

  • Bachelor's Degree in Computer Science or related field.
  • Three years of direct employment experience in information technology and computer science.
  • Excellent verbal and written communication skills.
  • Ability to form professional working relationships.

**Compensation:**

The estimated salary for this position is $17.55 - $21.55 per hour. AWARE proudly offers an excellent benefits package, including annual raises, tuition reimbursement, health insurance, dental/vision insurance, 401(k) with company match, life insurance, wellness programs, and generous paid time off.