ICT Service Delivery Technician
3 weeks ago
Job Summary
This role applies advanced skills to perform preventative maintenance and corrective repairs in a Data Center operation. The successful candidate will have the opportunity to work on both critical facilities equipment and IT systems running the data center, helping clients realize the potential of their critical digital infrastructure and providing growth for data center employees in the increasingly evolving data center industry.
Key Responsibilities
- Perform hardware installations (rack / stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.
- Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures.
- Prepare and coordinate incoming/outgoing shipments, comparing packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
- Perform remote hands support, including power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands.
- Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities and ensure their compliance with site standards.
- Carry out daily housekeeping, rounds, reading and checks of the data halls, record and report the findings.
- Support Service Management and related processes by creating, updating, approving, and closing associated assigned tickets.
- Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks undertaken, completing safe working practices.
Requirements
- High School Diploma/GED required; Associates degree preferred.
- 2-4 years of experience in computer science, Management Information Systems, business management or a related field.
- Accredited training in the installation of copper and fiber structured cabling systems, preferred.
- Previous experience of using Remedy, DCIM tools and BMS systems.
- Knowledge of emergency response/standby/call out activities and protocols.
- Strong background in either HVAC or Electrical, preferred.
Working at CBRE
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
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