Workstation Support Specialist
5 days ago
As a Workstation Support Specialist, you will be responsible for providing excellent customer service to users in your assigned area. You will work closely with desktop services and applications analysts to ensure workstations and peripherals are functioning properly with all installed applications.
Key Responsibilities:
- Provide front-line support for microcomputer hardware, software, network, and communications problems
- Recommend IT-related enhancements to meet current and future needs
- Develop and maintain knowledge regarding networked computing environment, problem management tools, and problem resolution methods
- Maintain an accurate list of hardware assets within standard IT database application
Requirements:
- Help desk experience of at least 1 year
- Proficiency with Windows 10 technical support
- Experience supporting O365 environment
- Strong troubleshooting abilities with hardware/software issues
Work Environment:
Hospital setting/clinical setting
Additional Skills & Qualifications:
Ability to work on site a majority of the time due to the nature of the job
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