Customer Service Representative at UTSW

2 weeks ago


Dallas, Texas, United States Reimagined Parking Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reimagined Parking. As a key member of our Parking Field Operations team, you will be responsible for providing exceptional customer service to our monthly parking customers, processing written transaction requests, and ensuring seamless communication with internal and external stakeholders.

Key Responsibilities
  • Develop and maintain a deep understanding of our parking operations and customer needs to provide tailored solutions and support.
  • Process written transaction requests from monthly parking customers, including processing payments, issuing passes, and resolving customer inquiries.
  • Provide consistent and professional customer service through various communication channels, including phone, email, and in-person interactions.
  • Collaborate with internal teams to ensure accurate and timely information is shared with customers and stakeholders.
  • Utilize technology and data to analyze customer behavior, identify trends, and inform business decisions.
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams to drive customer satisfaction and loyalty.
Requirements
  • High school diploma or equivalent required; G12/Equivalent preferred.
  • 1 year of customer service experience in a high-volume, fast-paced environment preferred.
  • 1 year of data entry experience with a minimum speed of 40 WPM.
  • Knowledge of contact center policies and software, including CRM, phone systems, and data management systems.
  • Strong analytical and problem-solving skills, with the ability to multitask and prioritize tasks in a dynamic environment.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Ability to work in a team-oriented environment and maintain a positive, professional attitude.
Benefits
  • Comprehensive medical, dental, and vision plans.
  • Life and disability insurance.
  • 401K plan with generous employer match and immediate vesting.
  • Generous paid time off (PTO) policy.


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