Automotive Customer Experience Specialist
3 weeks ago
Hyundai of Palatine is a leading dealership in the Chicagoland area, with a strong presence in the market and a reputation for excellent customer service.
Job DescriptionThis is an opportunity to join a dynamic team as an Automotive Customer Experience Specialist. The ideal candidate will have a proven track record in providing exceptional customer service, managing service orders, and maintaining high levels of customer satisfaction.
Key Responsibilities- Oversee service orders and flow of the Drive Lane to ensure seamless customer experiences
- Take ownership of the customer's experience by performing additional tasks that enhance satisfaction
- Provide exceptional support for owner inquiries, whether phone or in-person, to prevent mishandling
- Maintain daily inventory of technicians' time sold to service customers
- Competitive salary: $60,000 - $80,000 per year, depending on experience
- Benefits package including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and vacation days
- Employee referral bonuses
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