Customer Service Representative
7 days ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team at Michaels Stores. As a Customer Service Representative, you will be responsible for providing exceptional customer service while creating memorable framing solutions for our customers.
Key Responsibilities
- Build customer relationships and provide a safe, clean, and clutter-free environment.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Execute Company policies and standards, including delivering sales and production results.
- Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
- Deliver friendly customer service, help customers shop, and provide a well-merchandised and in-stock store for customers to shop.
- Follow Standard Operating Procedures (SOPs) and Company programs, support shrink and safety programs, and interact with others in an accepting and respectful manner.
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Operate cash registers and execute cash handling to standards.
- Acknowledge customers, help locate products, and provide solutions.
- Assist with Omni-channel processes.
Requirements
- Basic computer skills and basic measuring skills.
- Ability to operate framing equipment and glass cutters.
- Retail experience and experience selling products and/or services to customers.
- Physical requirements include regular bending, lifting, carrying, reaching, and stretching, as well as the ability to move throughout the store and remain standing for long periods of time.
Work Environment
The work environment is a public retail store setting, with climate-controlled public areas and some stock rooms that may not be climate-controlled. Some outdoor work may be assigned, such as retrieving shopping carts or unloading trucks. The frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.
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