Hotel Host/Hostess

2 days ago

Raleigh, North Carolina, United States Summit Hospitality Group Full time
Job Summary

We are seeking a highly skilled and experienced Host/Hostess to join our team at Summit Hospitality Group. As a Host/Hostess, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities
  • Arrive at work with a full hour devoted to restaurant readiness prior to opening
  • Prepare floor plans, designate server/buddy zones for optimal guest experience
  • Prepare the host/hostess stand with relay radio systems fully charged and ready to communicate with other hostess staff
  • Arrange Open Table reservations and map out a server-ready plan for staggered tables
  • Remain cognizant of flow of service and prepared to adjust and flex continuously
  • Constantly check-in with lead, supervisor, or management and let escalated guest complaints be resolved by management team only
  • Set up hostess stand and ensure all notes, relays, and management is good with your close and reset for the following shift
  • Always monitor guest satisfaction levels throughout the shift by circulating the floor
  • Uniform should be constant smile, business casual attire, no lavish facial piercings or hair coloring, and any visible tattoos should be tasteful or hidden upon request
  • Greet guests during frequent visits to elevator, restaurant, or special occasion area
  • Help assist with any storage areas, breakdown of restaurant and/or bar responsibilities and last check on guest experience within close before closing reservations or adhering to walk-ins and guest wait list
Requirements
  • Previous experience in hotel/restaurant with major brand, Marriott, Hilton, Hyatt, preferred
  • Minimum 2+ years' experience in high volume polished casual setting
  • Exceptional people skills: ability to train others quickly and efficiently
  • Proficient with inventory control and people management
  • Professional communication skills both verbal and written (English Proficiency)
Work Environment
  • Flexible schedule including early mornings on weekends, early afternoon for weekdays, and flexible to work banquets and food run as necessary
  • Valid Driver's license and SS Card, Birth Certificate, or Passport
  • Food Handling certifications as required by applicable law
  • Able to sit, stand, walk, lift, bend, and reach for extended periods of time
  • Able to lift 50 lbs.

Summit Hospitality Group is an Equal Opportunity Employer.

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