HVAC Sales Representative

3 weeks ago

Panama City, Florida, United States Baker Distributing Full time
Job Description

At Baker Distributing Company, we are seeking a skilled Counter Sales Specialist to join our team. This role is responsible for providing exceptional customer service and driving sales at our wholesale HVAC distributorship.

Key Responsibilities:

  • Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
  • Interact with internal and outside sales people, vendors, and contractors.
  • Responsible for showroom merchandising and re-stocking product.
  • Assist in resolving customer relations problems with both dealers and end users.
  • Complete sales order process for customers, with efforts to up-sell associated items.
  • Service walk-in and telephone customers, and assist with sourcing and shipping parts, inventory control, and warranty administration.
  • Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
  • Arrange stock on shelves or racks in sales area and keep merchandise in order.
  • Apply suggestive selling techniques and up-sells to current and prospective customers.
  • Conduct outgoing customer sales or service calls and resolve customer complaints.

Requirements:

  • High School Diploma or GED required.
  • Excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.
  • Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving.
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
  • Strong interpersonal skills, including sales, problem-solving, and customer service focus, absolutely required.
  • Ability to work independently but meet assigned goals and objectives in designated time frames.
  • Capable of working in a fast-paced environment with skills to multi-task on different levels.
  • Excellent customer service mindset with the ability to develop long-term relationships.
  • Excellent written and verbal communication skills.
  • Strong and creative problem-solving skills.
  • Ability to work independently and in a team environment.
  • Must possess and maintain a current, valid Driver's License.
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

Physical Demands and Work Environment:

  • Must be able to frequently lift up to 50 pounds.
  • The employee frequently is required to stand, sit, or walk, climb, kneel, crouch, or crawl.
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee may use equipment such as forklifts, pallet jacks, and other warehouse equipment.
  • Must be able to utilize heavy machinery.

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