Business Development Agent

2 days ago


Pleasant Hills, Pennsylvania, United States Bowser Automotive Inc Full time
Bowser Automotive Inc. Seeks Business Development Agent

Bowser Automotive Inc. is seeking a highly skilled Business Development Agent to join our Business Development Center (BDC) team. As a Business Development Agent, you will be responsible for providing exceptional customer service and support to customers interested in purchasing a vehicle from our dealership.

Key Responsibilities:
  • Respond to inbound calls and internet inquiries from customers, including transferred sales leads and calls from current and potential customers.
  • Place outbound follow-up calls and emails to sales leads to persuade potential customers to schedule an appointment to meet with a sales professional.
  • Answer questions about vehicle details, company information, and direct calls requiring specific attention to the appropriate manager.
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Follow Bowser Automotive Inc. policies and procedures, including all safety policies.
Requirements:
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Professional and friendly attitude, with the ability to quickly develop a rapport with customers over the phone and online.
  • Strong influencing and closing skills.
  • Ability to learn and navigate new software quickly.
  • Ability to type 30 wpm+.
  • Previous telesales experience a plus, but not required.
Physical Requirements:
  • Sitting at a computer for no more than 8 hours per work day.
  • Ability to lift no more than 20 lbs. at a time.


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