Hotel Operations Manager

1 week ago


Harrisburg, Pennsylvania, United States HHM Hotels Full time
Opportunity:
General Manager

As a seasoned hotel professional, you will lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. Your expertise will be instrumental in driving business growth, improving efficiency, and fostering a positive work environment.

Key Responsibilities:
  • Recruit, train, and develop a high-performing team of associates, ensuring they meet established brand standards and HHM core values.
  • Conduct daily property tours to monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
  • Develop and implement business plans, annual budgets, financial reports, and forecasts that clearly explain operational effectiveness, trends, and variances.
  • Collaborate with the sales leader to create and execute sales and marketing strategies.
  • Analyze occupancy and revenue reports, partner with revenue management professionals to identify trends, and implement changes to maximize room revenue.
  • Maintain excellent relationships with associates, customers, and the public, communicating regularly with the corporate office, owners, and stakeholders.
  • Address associate issues promptly and in accordance with HHM policies, ensuring a positive and respectful work environment.
  • Participate in community events, promote a positive public image for HHM and the hotel, and ensure safety practices and procedures are followed.
  • Travel to attend corporate meetings, sales trips, and serve on committees, representing HHM and the hotel.
  • Monitor quality assurance scores and guest feedback, communicating with and training associates to drive guest satisfaction and above-average scores.
  • Develop and implement action plans to drive a culture of guest service and above-average GSS scores, addressing guest service deficiencies.
  • Oversee sales department operations, participate in sales calls/client visits, and network with local associations to promote the hotel and HHM.
  • Adhere to sustainability guidelines and practices related to HHM's EarthView program.
  • Perform other duties as requested by management.

Qualifications:
  • Bachelor's Degree in Business, Hospitality, or a related field.
  • Previous hotel management experience required.


  • Harrisburg, Pennsylvania, United States HHM Hotels Full time

    Job OverviewHHM Hotels is seeking a seasoned General Manager to lead and manage hotel operations, driving profits and guest satisfaction. This is a unique opportunity to join a distinguished hotel management company with a portfolio of luxury and lifestyle hotels across the United States and Canada.Key ResponsibilitiesLead and manage hotel operations to...


  • Harrisburg, Pennsylvania, United States HHM Hotels Full time

    Job OverviewHHM Hotels is seeking a seasoned General Manager to lead and manage hotel operations, driving profitability and guest satisfaction. As a key member of our team, you will be responsible for overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high standards of quality and service.Key ResponsibilitiesLead and...


  • Harrisburg, Pennsylvania, United States Larkspur Landing Select - Carlisle Full time

    General Manager Opportunity at Larkspur Landing Select CarlisleLarkspur Landing, a renowned West Coast hotel brand, is expanding to the East Coast and seeking a seasoned General Manager to lead the team at the Larkspur Landing Select Carlisle. As a key member of our management team, you will be responsible for driving hotel operations to maximize profits and...


  • Harrisburg, Pennsylvania, United States Marriott International Full time

    Hotel General ManagerAbout the Role:We are seeking a highly skilled and experienced Hotel General Manager to lead our property to success. As a strategic business leader, you will be responsible for overseeing all aspects of hotel operations, including management of general property performance, food and beverage operations, sales and marketing strategy,...

  • Sales Manager

    2 weeks ago


    Harrisburg, Pennsylvania, United States Hotel Equities Full time

    Job Title: Sales ManagerHotel Equities is seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will be responsible for developing and executing sales strategies to drive revenue growth and achieve business objectives.Key Responsibilities:Develop and implement sales plans to achieve revenue targetsBuild and...


  • Harrisburg, Pennsylvania, United States Marriott International Full time

    {"title": "Hotel General Manager", "description": "Key Responsibilities:As a Hotel General Manager, you will be responsible for leading the strategic business direction of your assigned property, overseeing all aspects of hotel operations, including management of general property performance, food and beverage operations, sales and marketing strategy,...


  • Harrisburg, Pennsylvania, United States HHM Hotels Full time

    About UsHHM Hotels is an equal-opportunity employer, committed to diversity and inclusion. We strive to create a work environment that values and respects all individuals, regardless of their background, culture, or identity.Job OpportunitiesWe are currently seeking talented professionals to fill various managerial positions in our hotel operations. These...


  • Harrisburg, Pennsylvania, United States Hotel Equities Full time

    Job Title: Executive Meeting Manager - CateringHotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Executive Meeting Manager - Catering to join our team at the Hilton in Harrisburg, PA.Job Summary:The Executive Meeting Manager - Catering is a key member of our sales and catering team, responsible for working...


  • Harrisburg, Pennsylvania, United States MCR Hotels Full time

    Job SummaryThe Hotel Maintenance Technician is responsible for assisting with the operation, maintenance, service, and repair of equipment as assigned. This role requires a positive attitude, willingness to learn, and excellent communication skills.Key ResponsibilitiesParticipate in the preventative maintenance program.Perform tasks in a safe and efficient...


  • Harrisburg, Pennsylvania, United States MCR Hotels Full time

    Hotel Maintenance Technician Job DescriptionWe are seeking a skilled and detail-oriented Hotel Maintenance Technician to join our team at MCR Hotels. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our hotel's equipment and facilities.Key Responsibilities:Participate in the preventative maintenance program...


  • Harrisburg, Pennsylvania, United States MCR Hotels Full time

    Job SummaryWe are seeking a skilled Hotel Maintenance Technician to join our team at MCR Hotels. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our hotel facilities, performing routine maintenance tasks, and providing exceptional guest service.Key ResponsibilitiesParticipate in our preventative...


  • Harrisburg, Pennsylvania, United States MCR Hotels Full time

    Job SummaryWe are seeking a skilled Hotel Maintenance Technician to join our team at MCR Hotels. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our hotel's equipment and systems.Key ResponsibilitiesParticipate in our preventative maintenance program to identify and address potential issues before they...


  • Harrisburg, Pennsylvania, United States MCR Hotels Full time

    Job SummaryThe Hotel Maintenance Technician is responsible for assisting with the operation, maintenance, service, and repair of equipment in guest rooms, public spaces, and hotel facilities. This role requires a positive attitude, willingness to learn, and excellent communication skills.Key ResponsibilitiesParticipate in the preventative maintenance...

  • Banquet Dishwasher

    3 days ago


    Harrisburg, Pennsylvania, United States Hotel Equities Full time

    Job Title: Banquet DishwasherHotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Banquet Dishwasher to join our team at the Hilton in Harrisburg, PA.Job SummaryWe are looking for a reliable and detail-oriented individual to operate the dishwasher, clean dishes and cooking utensils, and maintain a clean and...

  • Front Desk Team Lead

    4 weeks ago


    Harrisburg, Pennsylvania, United States PM Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at PM Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring the smooth operation of our hotel's front office.Key ResponsibilitiesProvide...

  • Banquet Dishwasher

    3 weeks ago


    Harrisburg, Pennsylvania, United States Hotel Equities Full time

    Job Title: Banquet DishwasherHotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Banquet Dishwasher to join our team at the Hilton in Harrisburg, PA.Job SummaryWe are looking for a reliable and detail-oriented individual to operate the dishwasher, clean dishes and cooking utensils, and maintain a clean and...

  • Sales Director

    6 hours ago


    Harrisburg, Pennsylvania, United States Hotel Equities Full time

    Job Title: Sales ManagerHotel Equities, a leading hotel development and hospitality management company, is seeking a highly skilled Sales Manager to join our team at the Hilton in Harrisburg, PA.Job Summary:We are looking for a results-driven Sales Manager to develop and execute sales strategies that drive revenue growth and exceed sales targets. The ideal...

  • Breakfast Attendant

    2 weeks ago


    Harrisburg, Pennsylvania, United States Hotel Equities Full time

    Breakfast Attendant Job SummaryHotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Breakfast Attendant to join our team at the Hilton in Harrisburg, PA.Job Purpose:As a Breakfast Attendant, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming dining experience....

  • Dishwasher Position

    3 days ago


    Harrisburg, Pennsylvania, United States Hotel Equities Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Dishwasher to join our team at Hotel Equities. As a key member of our kitchen staff, you will be responsible for maintaining a clean and sanitary environment, ensuring the highest standards of food safety and quality.Key ResponsibilitiesOperate and maintain cleaning equipment and tools,...

  • Operations Manager

    2 weeks ago


    Harrisburg, Pennsylvania, United States Quince Full time

    Operations ManagerQuince is seeking an experienced Operations Manager to oversee the direct relationship with our 3rd Party Warehouses in Middletown, PA, ensuring operational excellence. This role will be responsible for maintaining contractual key performance indicators, adhering to Quince standards, and providing support to customers as needed.Key...