Hotel Operations Manager
1 week ago
General Manager
As a seasoned hotel professional, you will lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. Your expertise will be instrumental in driving business growth, improving efficiency, and fostering a positive work environment.
Key Responsibilities:
- Recruit, train, and develop a high-performing team of associates, ensuring they meet established brand standards and HHM core values.
- Conduct daily property tours to monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
- Develop and implement business plans, annual budgets, financial reports, and forecasts that clearly explain operational effectiveness, trends, and variances.
- Collaborate with the sales leader to create and execute sales and marketing strategies.
- Analyze occupancy and revenue reports, partner with revenue management professionals to identify trends, and implement changes to maximize room revenue.
- Maintain excellent relationships with associates, customers, and the public, communicating regularly with the corporate office, owners, and stakeholders.
- Address associate issues promptly and in accordance with HHM policies, ensuring a positive and respectful work environment.
- Participate in community events, promote a positive public image for HHM and the hotel, and ensure safety practices and procedures are followed.
- Travel to attend corporate meetings, sales trips, and serve on committees, representing HHM and the hotel.
- Monitor quality assurance scores and guest feedback, communicating with and training associates to drive guest satisfaction and above-average scores.
- Develop and implement action plans to drive a culture of guest service and above-average GSS scores, addressing guest service deficiencies.
- Oversee sales department operations, participate in sales calls/client visits, and network with local associations to promote the hotel and HHM.
- Adhere to sustainability guidelines and practices related to HHM's EarthView program.
- Perform other duties as requested by management.
Qualifications:
- Bachelor's Degree in Business, Hospitality, or a related field.
- Previous hotel management experience required.
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