Rental Support Specialist

1 week ago


Miami, United States Enterprise Holdings Full time
About the Role

We are hiring for a Customer Experience Coordinator to join our team at Enterprise Holdings. This is a full-time position with a 40-hour work week and comprehensive benefits package, including health, vision, and dental insurance.

The successful candidate will be responsible for providing exceptional customer service by assisting both internal and external customers primarily over the phone. They will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental backup in an airport location.

Key Responsibilities
  • Provide high-level customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Initiate rental contracts based on customer reservations or on-the-spot needs
  • Process returns, check-ins, and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features, and other services
Requirements

To be considered for this role, applicants must have at least one year of prior customer service, retail, or administrative support experience. A valid driver's license with no more than two moving violations and/or at-fault accidents on their driving record in the past three years is also required.



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