Insurance Customer Experience Specialist

7 days ago


Germantown, Tennessee, United States Davis McCord - State Farm Agent Full time

We are seeking a skilled and empathetic Insurance Customer Experience Specialist to join our team at Davis McCord - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance business.

About the Role

This is an exciting opportunity for a motivated and customer-focused individual to enhance their career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members. If you have strong communication and interpersonal skills, are detail-oriented and able to multitask, and have previous customer service experience, we encourage you to apply.

Responsibilities
  • Answer customer inquiries and provide policy information with accuracy and professionalism.
  • Assist clients with policy changes and updates, ensuring seamless transitions and timely resolutions.
  • Process insurance claims efficiently and follow up with clients to ensure satisfaction.
  • Maintain accurate records of customer interactions, providing valuable insights for future improvement.
Benefits
  • A competitive salary of $55,000 per year, reflecting the value you bring to our team.
  • Bonus based on performance, recognizing your dedication and hard work.
  • Licensed reimbursement, ensuring you stay up-to-date with industry requirements.
  • Paid time off, allowing you to recharge and maintain a healthy work-life balance.
  • Training & development opportunities, helping you grow professionally and personally.
What We Offer

As an Insurance Customer Experience Specialist at Davis McCord - State Farm Agent, you can expect:

  • A dynamic and supportive work environment that fosters growth and collaboration.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive compensation package, including a competitive salary and bonus structure.
  • The chance to make a real difference in people's lives by delivering exceptional customer experiences.


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