Concierge

This role is responsible for promoting and safeguarding the community property and assets against fire, theft, vandalism, and unauthorized entry while meeting and/or exceeding service standards.

• Greet residents and visitors, ensuring a warm and welcoming atmosphere.
• Screen residents, family, visitors, and staff to maintain a secure environment.
• Provide assistance and directions to residents and visitors.
• Maintain the reception area and desk in a neat and organized manner.
• Support other directors as directed by the supervisor.
• Answer phones and respond to messages in a timely and professional manner.
• Conduct regular safety and security inspections of community property, including common areas, resident corridors, parking areas, and perimeter access.
• Patrol community buildings and grounds as scheduled, recording inspection times at watch stations.
• Verify that doors, windows, and gates are secure to prevent unauthorized access.
• Monitor community property to prevent and detect activity in violation of criminal, fire, or safety codes.
• Report irregularities, such as fire hazards, leaking water pipes, and security doors left unsecured.
• Investigate and report all acts of unlawful or safety hazards that endanger persons or property.
• Investigate incidents and suspicious occurrences, filing incident reports as necessary.
• Respond to security calls and complaints, taking necessary action and handling on-scene emergencies until relieved by a supervisor.
• Inspect and report damaged or defective equipment, machinery, and property.
• Secure and unlock areas and buildings in accordance with policy and community expectations.
• Notify appropriate agencies in situations requiring emergency response and support.
• Sound alarms and/or call the fire department in case of fire or unauthorized presence.
• Assist in emergency response procedures as per community policy.
• Ensure outdoor furniture or fixtures are secure during inclement weather.
• Collect and remove trash.

• High school diploma or equivalent, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Basic computer skills required.
• One year of job-related experience preferred.
• Ability to communicate effectively in the primary language of the residents.
• Ability to read and interpret documents, such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must demonstrate an interest in working with a senior population.
• Interacts with guests, residents, and staff in a courteous and friendly manner.
• Responds promptly to resident needs.
• Supports the organization's goals and values.
• Balances team and individual responsibilities.
• Ability to handle multiple priorities.
• Competent in organizational and time management skills.
• Demonstrates good judgment, decision-making, and problem-solving skills.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Occasionally works around fumes, airborne particles, or toxic chemicals.
• Frequently exposed to outside weather conditions.
• The employee must occasionally lift and/or move up to 100 pounds, frequently lift and/or move up to 25 pounds, and continually lift and/or move up to 15 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
• Additional remarks regarding work environment: Possible exposure to hostile individuals; Works both outdoors and indoors all year.