SkillBridge - IT Support Internship
2 weeks ago
Job Type: Internship
Department: Information Technology
Division: Information Technology
Description
**Active Duty Military Only**
The City of Suffolk, VA is offering an internship opportunity for motivated SkillBridge participants to gain practical experience in our Department of Information Technology (DIT). This program aims to provide transitioning military personnel with hands-on experience in IT service delivery, focusing on the application of these skills in public service within a municipal government context. A commitment of at least 90 days is preferred.
Key Responsibilities
Participants will have the opportunity to specialize in one or two of the following areas:
A. Networks and Infrastructure: Under guidance, assist in the design, capacity planning, configuration, and installation of network equipment across the City. Responsibilities include configuring new IP-based telephones and enforcing policies to safeguard network data integrity. Key projects involve virtualization and enhancing City WiFi capabilities.
B. Service Delivery and Service Desk: Provide exceptional customer service in response to IT-related requests. Responsibilities include troubleshooting hardware and software issues, configuring new devices, and assisting with the migration to cloud services. Key projects involve implementing a new help desk system and enhancing service delivery metrics.
C. Enterprise Applications and Systems: Support the management of the City IT portfolio by developing processes and assisting in the modernization of City services. Key projects include transitioning from legacy applications to cloud-based systems.
D. Cybersecurity: Contribute to enhancing the City's cybersecurity measures, including executing anti-phishing initiatives and analyzing network security. Key projects involve improving emergency management systems.
E. Geographic Information Systems (GIS): Assist in the development and maintenance of the City's GIS database, ensuring the accuracy of digital map data. Key projects include GIS modernization efforts.
F. Radio Communications: Engage in technical work related to the maintenance and repair of radio communication systems. Responsibilities include training staff on equipment operation and improving inventory processes.
Required Qualifications
This position is exclusively for active duty military personnel. A valid driver's license is necessary for operating City vehicles.
Supplemental Information
This internship is part of the Virginia SkillBridge program, designed to provide a valuable learning experience for military personnel transitioning to civilian careers. Participants will have the flexibility to choose their focus areas within IT.
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