Level 1 IT Support Specialist
1 day ago
We are seeking a highly skilled and experienced Level 1 IT Support Specialist to join our team at Tech Guardian. As a Level 1 IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.
About the Role:- Provide technical support to clients via phone, email, and remote access
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Work collaboratively with senior level technicians to resolve complex technical issues
- Document all troubleshooting steps and create knowledge-base articles of resolutions
- Perform routine maintenance tasks to ensure optimal system performance
- 2+ years of experience in a help desk or field technician role
- Strong technical skills and knowledge of IT systems and software
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; degree in a related field preferred
Tech Guardian is a leading Managed Service Provider (MSP) with over 20 years of experience in providing IT solutions to small and medium-sized businesses. We are committed to delivering exceptional service and support to our clients, and we are seeking a talented and experienced Level 1 IT Support Specialist to join our team.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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