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IT POS Implementation Lead

1 month ago

Leesburg, Virginia, United States Addison Group Full time
Job Description

Job Title: IT POS Implementation Lead

Location: 80% Travel Required

Pay: 90k/year

Job Summary:

The IT POS Implementation Lead will oversee the deployment and integration of Point-of-Sale (POS) systems across a network of restaurant locations, ensuring successful implementation and seamless operations. This role requires a deep understanding of restaurant operations and POS technology, along with strong project management skills to guide the end-to-end implementation process. The ideal candidate will bring experience from the restaurant industry, be able to troubleshoot technical challenges in real time, and be comfortable with a high level of travel to client sites.

Key Responsibilities:

  • Project Management: Lead and manage full-cycle POS system implementation projects for multiple restaurant locations, including planning, deployment, and follow-up phases.
  • POS Integration: Oversee POS system configuration and integration with restaurant management software, payment processors, and inventory management systems.
  • Client Training & Support: Provide comprehensive training to restaurant staff and managers, ensuring they understand system functionality, troubleshooting steps, and operational efficiencies.
  • Technical Troubleshooting: Identify and resolve technical issues swiftly, both on-site and remotely, to minimize operational disruptions during and after implementation.
  • Quality Assurance: Conduct system testing and quality checks to confirm accuracy, reliability, and performance of POS setups.
  • Stakeholder Coordination: Collaborate with internal IT, client teams, vendors, and external partners to ensure smooth project execution and alignment with restaurant objectives.
  • Documentation: Maintain detailed project documentation, user guides, and troubleshooting manuals for ongoing client support.

Qualifications:

  • Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience).
  • Experience: 5+ years of experience in POS system implementation, with at least 2 years in the restaurant or hospitality industry.
  • Technical Skills: Proficiency in POS systems and restaurant management software; familiarity with integration, network configuration, and troubleshooting.
  • Travel: Willingness to travel up to 80% of the time to various restaurant locations.
  • Project Management: Strong project management and organizational skills with an ability to handle multiple implementations concurrently.
  • Communication Skills: Excellent interpersonal and communication skills to provide clear guidance and support to clients and stakeholders.

Why Choose Addison Group?

We offer competitive pay, benefits, and bonuses, as well as opportunities for permanent employment and professional development. Our team is dedicated to providing a supportive and inclusive work environment, and we are committed to equal employment opportunities for all employees and applicants.