Print Equipment Specialist

4 days ago


Dublin, Ohio, United States Gordon Flesch Company Full time

About Us

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The Gordon Flesch Company is a leading provider of office solutions, serving the WI, IL, IN, IA, and OH regions. We're passionate about delivering exceptional service and support to our customers, and we're looking for talented professionals like you to join our team.

Salary Information

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The estimated salary for this position is $60,000 - $80,000 per year, based on level of experience.

Job Description

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In this role, you will be responsible for:

  • Providing technical support and service to our customers, ensuring their equipment is functioning properly and efficiently.
  • Troubleshooting and resolving connectivity issues, including printer and Multi-Functional Device problems.
  • Updating and maintaining machine firmware, ensuring our equipment is always up-to-date and running smoothly.
  • Assisting in software installations and support, providing expert guidance to our customers.
  • Maintaining accurate car stock inventory, ensuring we have the necessary parts and supplies to complete jobs efficiently.
  • Managing service call assignments based on location and priority levels, ensuring timely completion and excellent customer satisfaction.
  • Dispatching and closing out service calls using mobile dispatching software, streamlining our operations and improving productivity.
  • Providing quality customer service with both internal and external customers, building strong relationships and exceeding expectations.

Requirements

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To be successful in this role, you should have:

  • A high school diploma or equivalent.
  • Good organizational skills, with the ability to prioritize tasks and manage your time effectively.
  • Good verbal and written communication skills, with the ability to communicate complex technical information to customers.
  • Proficient use of company-provided technology, including laptops, smartphones, and software applications.
  • Ability to pass drug screenings and background checks, as required.
  • Ability to lift 75 pounds, ensuring you can safely and efficiently move equipment and supplies.
  • Maintain a valid driver's license and appropriate auto insurance, as dictated by state requirements.
  • Access to a reliable vehicle with secure storage for all company-issued property.

Preferred Qualifications

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If you have a basic understanding of electronics and mechanical systems, that's a plus

We offer a comprehensive benefits package, including Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program, and more. For full details of our Benefits Program, please visit our website.

Gordon Flesch Company is proud to be an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives.



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