Service Desk Analyst I

2 days ago


Fargo, North Dakota, United States Doosan Corp Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst I to provide exceptional customer support to our clients. As a key member of our team, you will be responsible for delivering top-notch service and ensuring customer satisfaction.

Key Responsibilities
  • Provide Level 1 customer support via phone, email, and webforms
  • Utilize Knowledge Centered Support (KCS) best practices to resolve customer issues
  • Collaborate with internal teams to improve support and resolve complex issues
  • Document interactions and create reference articles following KCS guidelines
  • Transfer unresolved inquiries to subject matter experts
Requirements
  • Bachelor's degree in a related field or equivalent experience in customer service or help desk environments
  • Strong communication and problem-solving skills
  • Ability to work in a team environment and collaborate with others
  • Experience with enterprise-class infrastructure and applications preferred
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Doosan Digital Innovation America, LLC is an equal opportunity employer and welcomes applications from diverse candidates.



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