Service Desk Analyst I
2 days ago
We are seeking a highly skilled Service Desk Analyst I to provide exceptional customer support to our clients. As a key member of our team, you will be responsible for delivering top-notch service and ensuring customer satisfaction.
Key Responsibilities- Provide Level 1 customer support via phone, email, and webforms
- Utilize Knowledge Centered Support (KCS) best practices to resolve customer issues
- Collaborate with internal teams to improve support and resolve complex issues
- Document interactions and create reference articles following KCS guidelines
- Transfer unresolved inquiries to subject matter experts
- Bachelor's degree in a related field or equivalent experience in customer service or help desk environments
- Strong communication and problem-solving skills
- Ability to work in a team environment and collaborate with others
- Experience with enterprise-class infrastructure and applications preferred
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
Doosan Digital Innovation America, LLC is an equal opportunity employer and welcomes applications from diverse candidates.
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Service Desk Analyst I
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Service Desk Analyst I
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Service Desk Analyst I
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