Telecom/Cisco VoIP Systems Specialist

4 weeks ago


Fairfield, California, United States Avenu Insights & Analytics Full time
Job Overview

Avenu Insights & Analytics is seeking a highly skilled Telecom/Cisco VoIP Technician to join our team. The ideal candidate will have hands-on experience with Cisco systems and a strong understanding of telecommunication protocols and equipment.

Key Responsibilities:

  • Manage and maintain the Cisco VoIP Telephone System (CUCM version 12.x), including user provisioning, troubleshooting, and system updates.
  • Support Cisco UCCX (Call Center), including changing and updating IVR scripts to ensure smooth call flow management.
  • Administer the Unity Voicemail System, adding, deleting, archiving users, and setting up unified messaging.
  • Troubleshoot phone issues and ensure timely resolution of system problems.
  • Handle user phone configurations, including adding, deleting, and moving phones as needed.
  • Set up and maintain call handlers for effective call routing.
  • Work with Telco and cabling systems, with a strong understanding of both digital and analog lines.
  • Install, troubleshoot, and repair Cisco headsets.
  • Provide support for telecommunication equipment as directed by the Telecom Engineer.
  • Proactively manage telecommunication systems and participate in system improvements.
  • Perform other duties as assigned by the Telecom Engineer.

Requirements:

  • Any combination of education and experience that demonstrates the ability to perform the required job duties.
  • Minimum of 1 year of experience in supporting Cisco Call Manager (CUCM) and UCCX systems.
  • Related certifications and accreditations preferred (e.g., Cisco certifications such as CCNA or similar).

Work Environment:

  • The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands:

  • Must be able to remain in a stationary position for most of the day.
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
  • This position needs to occasionally move about inside the office.
  • The person in this position frequently communicates via telephone.

Avenu Insights & Analytics is committed to helping communities thrive and brings a wealth of experience combined with innovation. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu Insights & Analytics is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.



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