Retail Sales Associate

23 hours ago


Charlottesville, Virginia, United States The UPS Store Full time
Job Summary

The Retail Sales Associate delivers exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices. The Associate expertly advises our valued customers by providing accurate information on our array of products and services, and exhibits confidence by knowing best practices related to the industry.

Key Responsibilities
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Practices good listening skills with customers, team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Learns all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
Requirements
  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
Benefits
  • Profit Sharing/401(k) after continued employment
  • Bonus Compensation available
  • Paid vacation starting after one year
  • Free parking


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