IT Support Technician

2 weeks ago


Elizabethtown, Pennsylvania, United States Ready Training Full time

About Us

Ready Training Online (RTO) is a comprehensive online training provider tailored for the service and retail sectors. Our platform is designed to enhance employee training through a robust training and reporting system, featuring a vast library of industry-specific content, real-time tracking, and detailed reporting capabilities. Our leadership team comprises seasoned professionals in production and learning design, specializing in the convenience, restaurant, and retail industries.

Our Offerings

As a compact organization, we present distinctive learning experiences for driven individuals. Our team members frequently engage across various functions, gaining insights into multiple facets of our operations. We provide a Paid Time Off package, paid holidays, and a stipend for health benefits. Additionally, our Chief Puppy Officer and his canine companions frequently visit to uplift team morale.

Position Overview

We are seeking a Technology Support Specialist to address our IT requirements. Your friendly demeanor, technical expertise, and prompt assistance will be essential for our on-site and remote personnel facing technical challenges related to networks, hardware, and software in a multi-platform environment. This role also involves optimizing computer system performance by analyzing technical applications and suggesting enhancements.

Key Responsibilities

  • Install and configure software and hardware, including desktop and laptop computers, printers, and network devices.
  • Maintain accurate inventory and tracking of computer equipment and related materials.
  • Perform necessary maintenance on equipment and software, ensuring the accuracy and current status of all hardware and licensing inventories.
  • Provide timely technical troubleshooting, repair, and problem resolution support for staff, collaborating with all departments to deliver high-quality solutions.
  • Assess expansions or enhancements by analyzing workload and system capacity.
  • Manage system security, data backups, and software updates.
  • Achieve computer system objectives by gathering relevant data, evaluating options, and recommending actions.
  • Confirm program objectives and specifications by testing new software and comparing it with established standards.
  • Enhance existing programs by reviewing objectives, evaluating proposed changes, and implementing modifications.
  • Evaluate vendor-supplied software by studying user objectives and testing compatibility with existing systems.
  • Maximize hardware and software utilization by training users and providing clear instructions.
  • Prepare user references by creating operating instructions.
  • Document hardware and software changes to maintain historical records.
  • Stay updated with professional knowledge by attending workshops, reviewing publications, and participating in professional networks.
  • Contribute to team success by achieving related results as needed.
  • Perform other duties as assigned.

Preferred Qualifications
  • Minimum of 2 years of professional IT experience.
  • Associate's degree or equivalent experience is preferred.
  • Strong problem-solving abilities and attention to detail.
  • Experience in managing IT systems and applications, troubleshooting, and resolving issues.
  • Knowledge of TCP/IP protocols and LAN/WAN configurations.
  • Familiarity with Windows and MAC operating systems.
  • Experience in hardware setup, including network design and implementation.
  • Proficiency in Microsoft Suite, including Office, SharePoint, DevOps, Teams, and Intune.
  • Ability to learn complex technical aspects of software applications.
  • Self-motivated with a high degree of initiative and minimal oversight.
  • Ability to work independently or collaboratively within a team.
  • Capacity to adapt quickly to new environments.
  • Excellent communication and interpersonal skills, capable of engaging with both technical and non-technical personnel.
  • Experience with CRM systems, preferably Salesforce.
  • Proven skills in vendor relationship management.
  • Ability to maintain composure in challenging situations.

Note: This company does not sponsor individuals for work visas.
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