IT Support Technician
2 weeks ago
About Us
Ready Training Online (RTO) is a comprehensive online training provider tailored for the service and retail sectors. Our platform is designed to enhance employee training through a robust training and reporting system, featuring a vast library of industry-specific content, real-time tracking, and detailed reporting capabilities. Our leadership team comprises seasoned professionals in production and learning design, specializing in the convenience, restaurant, and retail industries.
Our Offerings
As a compact organization, we present distinctive learning experiences for driven individuals. Our team members frequently engage across various functions, gaining insights into multiple facets of our operations. We provide a Paid Time Off package, paid holidays, and a stipend for health benefits. Additionally, our Chief Puppy Officer and his canine companions frequently visit to uplift team morale.
Position Overview
We are seeking a Technology Support Specialist to address our IT requirements. Your friendly demeanor, technical expertise, and prompt assistance will be essential for our on-site and remote personnel facing technical challenges related to networks, hardware, and software in a multi-platform environment. This role also involves optimizing computer system performance by analyzing technical applications and suggesting enhancements.
Key Responsibilities
- Install and configure software and hardware, including desktop and laptop computers, printers, and network devices.
- Maintain accurate inventory and tracking of computer equipment and related materials.
- Perform necessary maintenance on equipment and software, ensuring the accuracy and current status of all hardware and licensing inventories.
- Provide timely technical troubleshooting, repair, and problem resolution support for staff, collaborating with all departments to deliver high-quality solutions.
- Assess expansions or enhancements by analyzing workload and system capacity.
- Manage system security, data backups, and software updates.
- Achieve computer system objectives by gathering relevant data, evaluating options, and recommending actions.
- Confirm program objectives and specifications by testing new software and comparing it with established standards.
- Enhance existing programs by reviewing objectives, evaluating proposed changes, and implementing modifications.
- Evaluate vendor-supplied software by studying user objectives and testing compatibility with existing systems.
- Maximize hardware and software utilization by training users and providing clear instructions.
- Prepare user references by creating operating instructions.
- Document hardware and software changes to maintain historical records.
- Stay updated with professional knowledge by attending workshops, reviewing publications, and participating in professional networks.
- Contribute to team success by achieving related results as needed.
- Perform other duties as assigned.
Preferred Qualifications
- Minimum of 2 years of professional IT experience.
- Associate's degree or equivalent experience is preferred.
- Strong problem-solving abilities and attention to detail.
- Experience in managing IT systems and applications, troubleshooting, and resolving issues.
- Knowledge of TCP/IP protocols and LAN/WAN configurations.
- Familiarity with Windows and MAC operating systems.
- Experience in hardware setup, including network design and implementation.
- Proficiency in Microsoft Suite, including Office, SharePoint, DevOps, Teams, and Intune.
- Ability to learn complex technical aspects of software applications.
- Self-motivated with a high degree of initiative and minimal oversight.
- Ability to work independently or collaboratively within a team.
- Capacity to adapt quickly to new environments.
- Excellent communication and interpersonal skills, capable of engaging with both technical and non-technical personnel.
- Experience with CRM systems, preferably Salesforce.
- Proven skills in vendor relationship management.
- Ability to maintain composure in challenging situations.
Note: This company does not sponsor individuals for work visas.
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