Team Lead
7 days ago
About the Role:
We are seeking a highly motivated and experienced Shift Manager to join our team at MRCO. As a Shift Manager, you will be responsible for leading a team of employees and ensuring the smooth operation of our restaurant during your shift.
Key Responsibilities:
- Customer Satisfaction:
- Ensure that all customers receive excellent service and have a positive experience in our restaurant.
- Resolve customer complaints in a timely and professional manner.
- Team Management:
- Lead and motivate a team of employees to achieve high levels of performance and productivity.
- Provide regular feedback and coaching to employees to help them improve their skills and performance.
- Operational Excellence:
- Ensure that all restaurant operations are running smoothly and efficiently during your shift.
- Monitor and control labor costs, inventory, and cash handling to ensure profitability.
- Health and Safety:
- Ensure that all health and safety procedures are followed during your shift.
- Report any health and safety incidents or concerns to management.
Requirements:
- Education and Experience:
- High school diploma or equivalent required.
- Previous experience in a restaurant or retail environment preferred.
- Skills and Abilities:
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic math skills and ability to handle cash and operate a point-of-sale system.
- Physical Demands:
- Ability to stand for long periods of time and move around the restaurant.
- Ability to lift up to 50 pounds and perform other physical tasks as required.
Benefits:
- Competitive hourly wage.
- Opportunities for career advancement and professional growth.
- Flexible scheduling and opportunities for overtime.
- Free meal during shift.
- Bonus program and opportunities for profit-sharing.
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