Team Lead

7 days ago


Lebanon, Pennsylvania, United States MRCO Full time

About the Role:

We are seeking a highly motivated and experienced Shift Manager to join our team at MRCO. As a Shift Manager, you will be responsible for leading a team of employees and ensuring the smooth operation of our restaurant during your shift.

Key Responsibilities:

  • Customer Satisfaction:
    • Ensure that all customers receive excellent service and have a positive experience in our restaurant.
    • Resolve customer complaints in a timely and professional manner.
  • Team Management:
    • Lead and motivate a team of employees to achieve high levels of performance and productivity.
    • Provide regular feedback and coaching to employees to help them improve their skills and performance.
  • Operational Excellence:
    • Ensure that all restaurant operations are running smoothly and efficiently during your shift.
    • Monitor and control labor costs, inventory, and cash handling to ensure profitability.
  • Health and Safety:
    • Ensure that all health and safety procedures are followed during your shift.
    • Report any health and safety incidents or concerns to management.

Requirements:

  • Education and Experience:
    • High school diploma or equivalent required.
    • Previous experience in a restaurant or retail environment preferred.
  • Skills and Abilities:
    • Strong leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Basic math skills and ability to handle cash and operate a point-of-sale system.
  • Physical Demands:
    • Ability to stand for long periods of time and move around the restaurant.
    • Ability to lift up to 50 pounds and perform other physical tasks as required.

Benefits:

  • Competitive hourly wage.
  • Opportunities for career advancement and professional growth.
  • Flexible scheduling and opportunities for overtime.
  • Free meal during shift.
  • Bonus program and opportunities for profit-sharing.

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